Frequently Asked Questions
should I order my invitation suite at the same time as my day of stationery?
In our experience, items such as seating charts and menus are not ready to be designed & printed at the same time as your invitations as you dont yet have all of the information from your venue confirmed or your finalised guests names.
Wedding invitations ideally should be order at least 5 - 6 months before your event date.
Day of stationery pieces should be ordered at least 2 - 3 months before your event.
How many invitations should I order?
Ordering invitations is best done at 1 per family/ couple + at least 10 spares.
Can I adjust the wording on the wedding invitation to become an invitation for another event?
This might seem obvious, however we often get asked if a wedding invitation design can also be for a christening or a hens day. And the answer is yes! The designs can be created to suit any event, simply by supplying the wording you need.
Your wording can also change the tone of an invitation. You can make a formal invitation more playful. Example “the honour of your presence is requested at the wedding of….” Can be “with love and excitement please join us to celebrate the wedding of”
What is the difference between an online design and a custom design?
Custom design means it is created from scratch, a one of a kind piece. It is a collaboration between client and our design team. Our online collections has already been designed. There is a difference in time frames, costing and inclusions between custom and online design.
What happens if I notice an error after my design has been approved for print?
It is the clients responsibility to approve artwork, please ensure you have proof read carefully. Once your signed approval form is emailed to us, we commence the print process straight away. If any errors are noticed after you have approved your design, then an invoice for re print will be emailed that is due per to any further print commencing.
Can I receive design files only without print?
Yes, of course. This is ideal if you’d prefer to email guests your invitations. In this instance, you will be supplied files as low resolution Jpegs. The low resolution Jpeg files are not suitable for print purposes, they will only work for emailing. Please contact us for a quote on this service.
What happens if I don’t see a colour or shape I like?
Included in our range is 25 coloured options. If you don't see a colour you love, we can source coloured card stocks from multiple suppliers across Australia! The custom colour may increase print prices & are subject to availability. Different shapes can also be discussed during your consultations. The custom shape will increase print prices.
What if we just want guests names printed on the front of envelopes and not addresses as we are hand delivering?
Thats completely fine. Our pricing is the same regardless if its just front of envelopes, or front & back of envelopes.
How does board signage come?
Small board signage includes flat bases. Large board signage can have holes for hanging or left without holes. As we don't hire out stands, we can also provide a back strut to make everything easier for you.
How does fabric signage come?
Our fabric signage is finished with overlocked edges and can include eyelets to help with hanging. Eyelets come in brass or nickel. For some fabric signage options, you can select to add ribbon for hanging. Fabric signs are folded for postage and require a light steam on the reverse side prior to styling.
How is my order posted?
Postage via Sendle is included Australia wide. Express post can be quoted if required for Australia wide. Mickey Loves Jacqui is not responsible for postage timeframes or the condition in which your parcel arrives. All tracking information will be supplied to you. Stationery & board signage are sent in a box, wrapped with love. Fabric signage is folded and posted in a satchel.
Can you ship Worldwide?
Instead of ordering online, clients located outside Australia should reach out to our team for a quote for print and postage.
Do you offer trade print rates?
Yes we do. A large part of our day to day is printing for talented designers across Australia + Worldwide. We offer trade print rates and trade print timeframes to pre qualified clients. To qualify we need proof you are an established business within the design industry. This can include an active social media account + ABN number. Please complete our online enquiry form to express your interest, we love hearing from new designers! Trade print time frames vary from the times listed above.
Do you offer design service for brands, stylists, marketing agencies and P.R events?
Design is how our business began over 12 years ago. If you have custom projects needed please get in touch early as our studio takes on limited custom work each year
We have created our own design, can you print it?
If your design has been created and is in a print ready format (pdf with fonts outlined) then yes we can print it for you. Please email us with the following information for a print estimate:
- The design, even if it is in preliminary stages
- Quantity needed
- Sizes, card stock preferences, print method preferences
Can you print custom uniforms?
Yes we can. Please complete our online enquiry form. We love helping businesses and local clubs with custom uniforms.