Thank you for visiting our website. This website is owned by New Years Eve Productions Pty Ltd Trading As Mickey Loves Jacqui ABN 83 174 489 852. By accessing and/or using this website and related services, you agree to these Terms and Conditions & Privacy Policy. You should review these carefully and immediately cease using our website if you do not agree. 

In these Terms, 'us', 'we' and 'our' means New Years Eve Productions T/A Mickey Loves Jacqui

Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

Promotions, specials and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

Current special. 15% off orders valued over $250.00. Discount offer available until 11.59pm Sunday August 4th 2024.

Including: invitation suites, black letterpress bundles, fabric signage, menu & signage package, ribbons and save the dates.

Available for online designs only.

Discount automatically applied at checkout.
Shipping Australia Wide.

For events before 31st March 2025. All print must be complete by March 1st 2025. No exceptions.

Please read our booking guide and full terms and conditions prior to placing an order online. All bookings are non refundable as work commences as soon as a booking is placed and a spot is reserved for you.

Purchases

All prices listed are AUD and inclusive of GST. For overseas clients, please email hello@mickeylovesjacqui.com.au for accurate quotes instead of ordering online.

Refunds, Cancellations, Returns and Exchanges

All products are custom made, and work commences immediately after a booking is made, therefore New Years Eve Productions cannot offer refunds, returns or exchanges of any kind.

Errors & Consistency

Product information such as paper stock colours is intended to give a general description, it is not binding. The colour reproduction of each product may vary once printed compared to how it appears on screen. 

Due to the nature of our print methods, there are multiple print processes and moving parts. Some variants are unavoidable and part of the beauty of our finished products. Including but not limited to: 

Colour variations. Letterpress inks can vary from one print to the next as inks are hand mixed each time.

Print movement up to 3mm

Letterpress mottling (salty ink coverage)

Emboss depth variance

Impression depth variance  

Sizing variations 

As a service based business with all products being custom made, sometimes errors can occur. If there is a fault with an item, please let us know within 7 days of receiving the item and we will do our best to remedy the situation.  New Years Eve Productions cannot offer refunds, returns or exchanges of any kind.

Artwork errors

Once design proofs are approved by client, under no circumstances will MLJ / New Years Eve  be responsible for errors in the artwork. We will print as it has been approved.

Custom quotes

We have gone to great lengths to include many options online, however we know that on occasion it won’t cover everything. Custom quotes are provided after consultation. All written quotes via email are valid for 14 days.

Photography/ Social Media

We are incredibly proud of our work and reserve the right to show images online, on social media and in marketing material. If you do not wish for images to be shown, please contact us prior to booking hello@mickeylovesjacqui.com.au 

Availability

Like most industries, the supply of paper, acrylic, fabric, ribbon and other materials needed for print are experiencing shortages. Mickey Loves Jacqui cannot be held responsible for any stock shortages.

Extra Quantities

We suggest ordering 5- 10 additional pieces as extras. If you require additional pieces after print has commenced, we will need to invoice you for a minimum of 20 units.

Shipping

Free regular postage via Sendle Australia wide is included in orders over $200.00

Express post shipping can be invoiced separately if required.

Fabric signage $20.00

Carton for invitations from $30.00

Carton for A1 signage from $30.00

Tracking details will be emailed to client once parcel has been sent. 

New Years Eve Productions is located in Werribee, Victoria Australia. Collection can be arranged with prior time and date booking.

For international orders, please contact us for a quote. 

Once parcels have been handed to Sendle, Australia Post or another courier company, New Years Eve Productions cannot be responsible for the delivery timeframe or in what condition the parcel arrives. New Years Eve Productions cannot be responsible for any loss or damage during transit, we will however take care when packaging your orders.

International shipments are subject to duties and taxes determined by the country of where we are shipping to and will be assessed by your local customs bureau. New Years Eve Productions is unable to offer information regarding importation fees, please check with your local customs for information prior to placing an order. These fees are the sole responsibility of the customer and are not represented in your cart upon placing your order. Local taxes applied to products on our website are unable to be refunded for international orders.

Timeframes + Rush

Timeframes are listed uner the description tab on each shop page.

Timeframes can be longer during peak periods. Prior to booking in a job, please check on production time frame. On occasions our production schedule may book out.

Postage times are excluded and can vary depending on postage method, location and size of parcel. Rush options may be available depending on peak seasons & stock availability. If you are needing print items in a rush please contact us to check availability. Fees apply.

Force Majeure

Neither Party will be liable to the other Party for failure to perform any of its obligations under this Agreement to the extent such performance is hindered, delayed or prevented by Force Majeure (except for failure to make payments hereunder). 

Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of non-performance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. 

Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.

Setting up artwork 

If you are supplying your own artwork for a fabric welcome sign please refer to the following.

We  use the Adobe Creative Cloud Suite and are diligent with updates. We prefer to receive your files as native, layered Adobe Illustrator or Adobe InDesign files for production so we can separate elements for platemaking our processes. This is easily achieved by choosing to “File > Package…” from either Adobe Illustrator or Adobe InDesign.

Before packaging your document;

• Please be sure that all fonts have been converted to outlines or curves

• Please be sure that the colour modes of the document as well as any linked imagery for printing are set to CMYK

Please be sure to make sure your artwork is print ready, as we charge finished artwork out at $80.00 per hour (minimum of 1 hour) for any changes we need to make your artwork compatible before printing.

Bleed + Crop Marks

The document should be set up at the correct size in metric scale. We require at least 3mm (we use 5mm in-house) of external bleed on all edges of your artwork. We also recommend a no-go zone of 2mm on the inside of the document for crucial information.

If using crop marks, please make sure they fall outside of the artwork. This is usually a setting called “Offset” where you turn your crop marks on.

Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites. 

Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website. 

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited. 

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;

using this website to defame or libel us, our employees or other individuals;

uploading files that contain viruses that may cause damage to our property or the property of other individuals;

posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security. 

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result. 

In AUSTRALIA, OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS AND CONDITIONS PURPORTS TO MODIFY OR EXCLUDE THE CONDITIONS, WARRANTIES AND UNDERTAKINGS, AND OTHER LEGAL RIGHTS, UNDER THE AUSTRALIAN COMPETITION AND CONSUMER ACT AND OTHER LAWS. ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION.

Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of Victoria nd you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria.